What are VIONIC SHOES?

VIONIC SHOES are the culmination of nearly 40 years of biomechanical research. They are stylish shoes that feature our innovative biomechanical orthotic footbed, designed to work with your body to promote natural alignment. This helps relieve common aches and pains in your feet, knees, legs, and back, transforming how you feel with every step.

What makes VIONIC different?

Our secret is the built-in orthotic footbed. Developed by a leading podiatrist, this footbed features a deep heel cup for stability, superior arch support to align your body, and a range of comfort features. This technology is integrated into every pair of our shoes, from sandals to sneakers, providing all-day comfort and wellness benefits.

Where are VIONIC shoes available?

VIONIC shoes are available for purchase through our official website and at a wide network of retail partners across the country. We recommend checking our website for a complete list of authorized retailers.

Do you have a warranty?

We stand behind the quality and craftsmanship of our products. For detailed information regarding our warranty policy, please refer to the dedicated Warranty section on our website.

How do I clean my VIONIC shoes?

To ensure the longevity of your VIONIC shoes, we recommend following the specific care instructions provided with your purchase. General guidance is to use a mild soap, a soft brush or cloth, and air dry them naturally, avoiding direct heat sources.

How do I know what size to order?

For the best fit, we recommend consulting the detailed size chart available on each product page. This chart provides specific foot measurements to help you select the perfect size. If you are between sizes or have specific fit questions, we suggest sizing up for a more comfortable feel.

How long will it take to get used to my VIONIC shoes?

Your body may need a short period to adjust to the superior support and proper alignment our orthotics provide. We recommend gradually breaking in your new shoes by wearing them for a few hours each day initially. Most people adapt quickly, but it can take up to a week to feel the full, transformative comfort.

What is your return policy?

We want you to be completely satisfied with your purchase. We offer a return policy for unworn items in their original packaging. For full details on the process and timeframe, please visit the Returns & Exchanges section of our website.

I have a question about my order.

For any inquiries regarding your order status, shipping, or returns, our customer service team is ready to assist you. Please reach out to us directly through the contact methods listed on our website, and have your order number available for faster service.

How can I get in touch?

For the quickest and most comprehensive assistance, we encourage you to visit our official website. You will find a complete FAQ section and various ways to contact our support team directly for any questions you may have.