Shipping
Where do you ship?
We are thrilled to offer shipping services across all provinces and territories within Canada.
What are your shipping options and costs?
- Standard Shipping: Please allow 5-7 business days for delivery. Orders are processed and shipped within 1-2 business days.
- Express Shipping: For quicker delivery, please allow 2-3 business days. Orders placed after a certain time may be processed on the next business day.
Shipping costs are calculated automatically at checkout based on the items in your cart and your delivery location. You can view the exact cost before completing your purchase.
I haven’t received a shipping confirmation email. What should I do?
If you haven’t received a shipping confirmation email within two business days of placing your order, please check your spam or junk mail folder. If you are unable to locate it, please reach out to our customer support team for assistance. Be sure to have your order number ready.
The status of my order hasn’t updated. Where is my package?
Once your order leaves our warehouse, tracking information may take 24-48 hours to activate and update in the carrier’s system. If your tracking details haven’t changed after several days, please contact us so we can look into it for you.
Returns & Exchanges
What is your return and exchange policy?
Your satisfaction is our priority. We offer a 30-day return policy from the date you receive your items. To be eligible for a return or exchange, your item must be in its original, unworn condition, with the original packaging and tags attached.
How do I start a return or exchange?
To initiate a return or exchange, please visit our designated returns portal. You will need your order number and the email address used to place the order. The portal will guide you through the simple process and provide you with a return shipping label.
When will I receive my refund?
Once we receive and inspect your returned item, we will send you an email to confirm the acceptance of your return. Your refund will then be processed to your original method of payment. Please note that it may take additional time for the refund to be reflected in your account, depending on your financial institution.
What if my item is faulty or incorrect?
We apologize for any inconvenience. In the rare event that you receive a faulty or incorrect item, please contact our customer support team immediately. We will gladly cover all shipping costs associated with the return and replacement of the item.
FAQ
I received my order, but the box/packaging was damaged. Are the shoes used?
Not at all! All our shoes are brand new and 100% authentic. Occasionally, shipping boxes can sustain minor damage during transit. We assure you that this does not affect the quality or new condition of the shoes inside.
Do you offer international shipping?
Currently, we only ship within Canada.
Do you have a warranty on your products?
Our products are crafted with high-quality materials and are backed by a manufacturer’s warranty against defects. This warranty covers issues related to workmanship and materials under normal use. It does not cover damage resulting from accidents, negligence, or normal wear and tear. For specific warranty claims, please contact our support team.
How do I know what size to order?
We recommend referring to the detailed sizing chart provided on each product page for the most accurate fit. If you are between sizes or have specific fit concerns, we generally suggest selecting the larger size for optimal comfort.
Still have questions?
Our friendly and knowledgeable customer support team is here to help you. For the fastest service, please use the contact form on our website.