Returns & Exchanges
We want you to be completely satisfied with your vionicfit.com purchase. If you are not satisfied, we are happy to accept returns or exchanges for unworn merchandise in its original condition, including all original packaging, tags, and documentation, within 30 days of the delivery date.
Return & Exchange Instructions
To initiate a return or exchange, please follow these steps:
- Visit our Returns Center at vionicfit.com to start the process.
- Follow the on-screen instructions to generate your return authorization and a prepaid shipping label.
- Securely pack your unworn item(s) in the original packaging, include any tags and documentation, and affix the provided shipping label.
- Drop off your package at the designated carrier location.
Please allow time for your return to be processed and inspected upon receipt. Once approved, your refund will be issued to your original method of payment. Please note that shipping charges are non-refundable, and you are responsible for the return shipping costs unless the return is due to our error or a defective product.
International Returns
We are unable to process returns or exchanges for orders shipped to international destinations outside of our standard service areas.
Final Sale Items
All clearance or sale items marked as “Final Sale” are not eligible for return, exchange, or refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a full refund, including any applicable shipping charges.
Exchanges
For exchanges, the item you wish to exchange must be returned as outlined in the return instructions. Once we receive and process the return, you will be able to place a new order for the desired item.
Return Processing Time
After we receive your return, please allow several business days for processing. It may then take additional time for your financial institution to post the refund to your account.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on worn items, unless they are defective. Final sale items are also non-returnable.
Need Help?
If you have any questions about our Returns & Exchanges policy, please contact us for assistance before initiating your return.